Office/Support Hours*

8:00am - 5:00pm (EST)

24 Hour Support

*Support available outside of Office Hours by Appointment.



Technical Support

We all know that electronics never function perfectly 100% of the time. If you do encounter any software or hardware related issues, please call our Support Staff at 740.401.0720.

RMA & Warranties

Although Return Merchandise Authorizations (RMA) are few and far between, sometimes things happen and handhelds become damaged. In the event that an RMA becomes necessary, we are happy to help. If you would like to expedite the RMA process, please have the serial number ready upon request. The serial number can be obtained from the sticker beneath the battery on your handheld device. For any questions regarding RMAs, please contact our office at 740.401.0720.

Submit an Online Support Request


Customers can now submit online support requests directly through our website. Please complete all fields below and provide a thorough description of the issue you are currently experiencing. Once you have submitted your support request, a skilled member of our Technical Support Team will review your request and reach out to you to help resolve the issue.


Please Note: During regular business hours (listed above), the quickest way to reach our Technical Support Team and get your issue resolved is to call our office directly at 740.401.0720.


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